Deflekt.ai

Checkout Deflekt.ai – Automated Email Ticket Deflection Tool

Deflekt.ai is an AI-powered email ticket deflection tool that automatically diverts customer emails away from support inboxes, enabling businesses to streamline their communication processes by allowing users to create aliases and integrate with chatbots or built-in bots for seamless handling of inquiries. The platform offers a dashboard to monitor the number of emails ingested, deflected, skipped, and undeflected, with plans ranging from a free plan accommodating up to 50 deflections per month to a Pro plan providing unlimited email deflection capabilities and multiple inboxes.

• Product Category: Productivity
• Product Pricing Model: Freemium

• Customer Support Specialist
• IT Operations Manager
• Email Marketing Specialist
• Product Manager
• Business Development Manager

For Customer Support Specialist

• Email Ticket Deflection: As a customer support specialist, one should use Deflekt.ai to automatically redirect customer emails to the appropriate department or agent based on pre-defined rules and keywords, saving time and streamlining workload by reducing the number of emails that require manual intervention.
• Chatbot Integration: one should integrate Deflekt.ai with our company’s existing chatbot to provide quick and efficient customer support through automated responses to common inquiries, freeing up human agents for more complex issues.
• Email Monitoring: one should use the dashboard to track and analyze email deflection rates and identify areas for improvement in our support process.
• Inbox Management: one should use Deflekt.ai to manage multiple email accounts and keep track of incoming emails, making it easier to prioritize and respond to customer queries.
• Automated Responses: one should create customized responses using the AI chatbot to quickly resolve simple inquiries without the need for human intervention.

For IT Operations Manager

• Improve customer support response time by automating email ticket deflection: As an IT Operations Manager, one should use Deflekt.ai to automatically redirect customer emails to the appropriate department or agent for quick resolution without having to manually sort through inbox and prioritize them based on their content. This would help save time and improve overall customer satisfaction by providing faster response times.
• Streamline email management: With Deflekt.ai, I can easily manage and track all incoming emails in one place, reducing the need for multiple tools and platforms to handle customer support requests.
• Monitor email performance: The dashboard would allow to monitor the effectiveness of email deflection strategy and identify areas for improvement.
• Enhance customer experience: Deflekt.ai’s AI chatbot integration can provide personalized responses, reducing the need for human intervention and improving the overall customer experience.
• Optimize resource allocation: By automating email deflection, I can allocate resources more efficiently and effectively to handle high volume emails, freeing up time for other tasks.

For Email Marketing Specialist

• Improve customer satisfaction by reducing response time: As an Email Marketing Specialist, one should use Deflekt.ai to create an alias that directs customer emails to the appropriate department or agent for quick resolution, ensuring faster response times and improved customer satisfaction. This can be achieved by setting up rules based on keywords or phrases in the email subject line or body, allowing customers to receive immediate assistance without having to wait for a human support representative.
• Streamline support operations: By using Deflekt.ai, one should automate email deflection and reduce the workload of team by routing emails to the right department or agent, saving time and resources.
• Monitor email performance: With Deflekt.ai’s dashboard, I can track the number of emails ingested, deflected, and skipped, allowing to identify areas for improvement in our support operations and optimize processes.
• Personalize customer interactions: By using the AI chatbot integration, I can provide personalized responses to customers based on their email content and history, improving engagement and loyalty.
• Enhance customer experience: Deflekt.ai’s built-in bot can handle simple inquiries and reduce the need for human intervention, freeing up support agents to focus on more complex issues.

For Product Manager

• Customer Service Management: As a Product Manager, one should use Deflekt.ai to manage customer emails by automatically redirecting them to the right department or agent for quick resolution without overwhelming support team.
• Email Ticket Deflection: one should use Deflekt.ai to deflect customer emails to the appropriate support personnel based on their queries and concerns, saving time and resources.
• Chatbot Integration: one should integrate Deflekt.ai with our existing chatbot to provide quick and efficient customer service.
• Email Ticket Management: one should use Deflekt.ai to manage emails and track their progress through the support pipeline.
• Dashboard Monitoring: one should monitor the performance of email deflection system and optimize it for better results.